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Shipping Policy

Shop Disclaimer

Colours may vary slightly between screens and printed products due to different monitor settings and printing processes.

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We’ll email you a proof to approve before printing. Please check it carefully, including spelling and details. Once you approve the proof, we can’t make changes.

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Because each item is custom made to order, we don’t accept returns or refunds for change of mind. If your order arrives damaged or there’s a print issue, contact us and we’ll make it right.

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Delivery timeframes are estimates and may vary due to carrier delays.

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By submitting a photo, you confirm you own the rights to the image or have permission to use it.

Shipping Policy

Before We Print:

Every Puppy Print is custom made. Once you place your order, we create your artwork and email you a proof to approve within 24–48 hours. We only print once you’ve signed off. Please double-check your shipping address at checkout. If a parcel is returned due to an incorrect address, reshipping costs apply.

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Processing Time:

After approval, your order goes into production. Most printed orders are produced and dispatched within 2–5 business days and you will receive tracking as soon as it ships.

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Delivery Times:

Delivery depends on your location. Typical timeframes are:

  • Australia: around 2–7 business days after dispatch

  • International: around 5–15 business days after dispatch

During peak periods (Mother’s Day, Christmas, sales), delivery can take a little longer.

Delivery times are estimates and can vary due to carrier delays. If there’s a significant delay, we will contact you and work with you on the next step.

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Tracking:

All physical orders include tracking. You will receive an email with your tracking link when your order ships.

Important notes

  • Address changes: Please double-check your address at checkout. If you need to change it, contact us ASAP. Once an order is in production or shipped, we are unable to make any changes.

  • International duties/taxes: International orders may incur local taxes or import duties depending on your country. 

  • Lost or delayed parcels: If tracking hasn’t updated for an extended period, message us and we will help investigate with the carrier.

Extra Information

Contact Us at info@moniquestudio.com.au

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